Maintenance and repairs (maintenance requests)

[Glenefer Gardens]

The lessor/agent is responsible for keeping the property in good condition and fit for the tenant/resident to live in, which includes carrying out maintenance requests.  If you have maintenance request then please read on.  Please note it is the tenant/resident responsible for looking after the property/room and keeping it clean and free from damage.  For more info visit http://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs.

If you have a problem in your unit then please send a maintenance request through to our office either via email at our email address below (preferred) or in writing and post to our unit box 39. Please include:

Unit number Best contact numbers Problem How long has problem has occurred for Consent for Troy and required tradespeople/contractors to allow access to the property to carry out repairs       To submit a maintenance request please click here or email info@glenefer.com.au.

Note: If you have a specific time you don't want the maintenance to be carried out (ie morning between 7-10am) then please state so. 

We will respond to all requests as soon as possible. All emergency repairs will be carried out within 7 days (ie hot water system failure), however please note the same priority will not be given for a minor maintenance request like a small leaking tap.