Glenefer Gardens Runcorn

Tenants => Information for Tenants => Topic started by: Glenefer Gardens on June 30, 2012, 09:58:39 AM

Title: Maintenance and repairs (maintenance requests)
Post by: Glenefer Gardens on June 30, 2012, 09:58:39 AM
The lessor/agent is responsible for keeping the property in good condition and fit for the tenant/resident to live in, which includes carrying out maintenance requests.  If you have maintenance request then please read on.  Please note it is the tenant/resident responsible for looking after the property/room and keeping it clean and free from damage.  For more info visit http://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs (http://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs).

If you have a problem in your unit then please send a maintenance request through to our office either via email at our email address below (preferred) or in writing and post to our unit box 39. Please include:

(http://www.glenefer.com.au/myUploads/icons/repair.jpg) (info@glenefer.com.au?subject=Maintenance request for Unit &body=Hi my/our unit has a problem as described below and I/we are requesting maintenance to be carried out.%0D%0A%0D%0AOur details are:%0D%0A* Unit:%0D%0A* Best contact numbers:%0D%0A* Problem is: %0D%0A* Problem has been occurring for: %0D%0A%0D%0AI/we the tenant(s), upon submitting this email, consent to Troy or Troy and required tradespeople/contractors to allow access to the property in order to carry out the required maintenance.)
  • Unit number
  • Best contact numbers
  • Problem
  • How long has problem has occurred for
  • Consent for Troy and required tradespeople/contractors to allow access to the property to carry out repairs
      To submit a maintenance request please click here or email info@glenefer.com.au (info@glenefer.com.au?subject=Maintenance request for Unit &body=Hi my/our unit has a problem as described below and I/we are requesting maintenance to be carried out.%0D%0A%0D%0AOur details are:%0D%0A* Unit:%0D%0A* Best contact numbers:%0D%0A* Problem is: %0D%0A* Problem has been occurring for: %0D%0A%0D%0AI/we the tenant(s), upon submitting this email, consent to Troy or Troy and required tradespeople/contractors to allow access to the property in order to carry out the required maintenance.).


Note: If you have a specific time you don't want the maintenance to be carried out (ie morning between 7-10am) then please state so. 

We will respond to all requests as soon as possible. All emergency repairs will be carried out within 7 days (ie hot water system failure), however please note the same priority will not be given for a minor maintenance request like a small leaking tap.