Keys ProvidedUpon a new lease we will provide a full set of keys to every lockable lock within the unit, PLUS one (1) set of front keys to each tenant listed on the bond form. It is then the tenants responsibility to arrange for the cutting of keys (key duplication) should the remaining tenants want to be able to lock any other lock besides the front door. We take a photocopy of the keys provided at the commencement of any tenancy and expect the same number of keys to be returned at the completion of a tenancy. Failure to do so will incur fees by the tenant (s). Bunnings provide a cheap key cutting service at around $2.50 per key
To avoid the situation of lost keys or keys locked inside your unit it is always a good idea to have a spare set of keys to your unit cut (duplicated) and left with close friends or relatives should such a situation arise. You may be supprised but locking keys inside your unit or losing your front door keys is quite common and usually occurs at the most inconvenient times (ie after a late night out).
A locksmith will charge between $80 and $200 depending on the day and time so be proactive and have spare keys organised.Keys locked inside unitIf you do lock your keys inside the unit then the following process should be followed:
- If you share your unit with multiple tenants then contact the tenant to arrange for them to open the unit.
- If you have left a spare set of keys with close friends or relatives then contact them and pickup the spare keys.
- If the Glenefer Gardens office is attended then come down and pick up a set of spare keys
- Arrange for a locksmith at tenants cost to gain entry to your unit.
Please note that if we are in the office then we are more that happy to provide you a spare set of keys to your unit which must be used to open the unit and then returned immediately.
However if the office is unattended OR we happen to be away for the weekend (short stay) and cannot return to the office then you will need to seek another option provided in the above list OR call a locksmith below. Just like any other real estate office, we are not a 24 hour service ! If you do not share your unit with other tenants, have not left a spare set of keys with friends and you find yourself without keys to your unit outside office hours the you may need to ring a locksmith to arrange entry. The locksmith will charge you the tenant and if any locks need to be replaced then you are responsible for providing the office a duplicated set of keys.
Lost keysIf you have lost a set of keys which a shared tenant has a copy, then please arrange with them to make a copy of these keys if required. For instance if you lost your front door keys but have access to the unit via rear door keys then provide another tenant within your unit has a front set of keys you do not need to make a copy unless you specifically want access to your front door. Please note the cost of duplicating the front door key is at the tenants cost.
If you have lost a set of keys which were the only keys for a lock within the unit, then you are required to contact the office and we will arrange for a set of keys to be duplicated. Please note the cost of duplicating lost keys is at the tenants cost.
At the completion of the lease we expect the same number of keys handed out to be returned in full. Failure to do so will incur fees by the tenant (s).
