Glenefer Gardens Runcorn

Every now and then we get a tenant stating that their hot water system does not appear to have as much hot water as when they first moved in.  This is because over time the hot water system fills with air and therefore reduces the volume of water which can be heated. 

To correct this problem the hot water system has a release valve which must be pressed up to release the air (known as prime the hws).  We can show you how to release the air within your hot water system however it is very easy to do.  Locate the hot water system which is at the back of your unit.  There is a valve (metal switch) at the top of the hot water system which can be flicked on.  Once you do this you will hear the hot water system filling with water and therefore pushing the air caught in the system out.  Soon water (and most likely hot water) will pour out of the top near the valve switch.  This means the hot water system is now filled.  You can now turn off the valve and the hot water system should be good for another 3 - 6 months.

Glenefer Gardens uses large industrial bins at the front of the complex. 

For general waste we have 2 large industrial bins for Units 1 - 40 in Stage 1 and 4 large industrial bins for Units 41 - 99.   These bins are emptied twice weekly (Mondays and Thursdays). 

For recycle waste we have 2 large industrial bins for Units 1 - 40 in Stage 1 and 2 large industrial bins for Units 41 - 99.   These bins are emptied each week on a Tuesday. 

Please note: If you find one bin full then please place your rubbish in the next bin and not on the ground.  Should all the bins be full then please take your rubbish to the alterative rubbish collection point.  Very rarely are Glenefer Gardens bins totally full.

Recycle bins are used for:

• Paper Recycling Items
• Cardboard Recycling Items
• Glass Recycling Items
• Metal Recycling Items
• Plastic Recycling Items

For inforamation visit http://www.brisbane.qld.gov.au/environment-waste/recycling/recycling-list/index.htm
or refer to the attachment.

Keys Provided
Upon a new lease we will provide a full set of keys to every lockable lock within the unit, PLUS one (1) set of front keys to each tenant listed on the bond form.  It is then the tenants responsibility to arrange for the cutting of keys (key duplication) should the remaining tenants want to be able to lock any other lock besides the front door.  We take a photocopy of the keys provided at the commencement of any tenancy and expect the same number of keys to be returned at the completion of a tenancy.  Failure to do so will incur fees by the tenant (s).  Bunnings provide a cheap key cutting service at around $2.50 per key 

To avoid the situation of lost keys or keys locked inside your unit it is always a good idea to have a spare set of keys to your unit cut (duplicated) and left with close friends or relatives should such a situation arise.  You may be supprised but locking keys inside your unit or losing your front door keys is quite common and usually occurs at the most inconvenient times (ie after a late night out). A locksmith will charge between $80 and $200 depending on the day and time so be proactive and have spare keys organised.

Keys locked inside unit
If you do lock your keys inside the unit then the following process should be followed:

• If you share your unit with multiple tenants then contact the tenant to arrange for them to open the unit.
• If you have left a spare set of keys with close friends or relatives then contact them and pickup the spare keys.
• If the Glenefer Gardens office is attended then come down and pick up a set of spare keys
• Arrange for a locksmith at tenants cost to gain entry to your unit.

Please note that if we are in the office then we are more that happy to provide you a spare set of keys to your unit which must be used to open the unit and then returned immediately. However if the office is unattended OR we happen to be away for the weekend (short stay) and cannot return to the office then you will need to seek another option provided in the above list OR call a locksmith below.  Just like any other real estate office, we are not a 24 hour service ! 

If you do not share your unit with other tenants, have not left a spare set of keys with friends and you find yourself without keys to your unit outside office hours the you may need to ring a locksmith to arrange entry.  The locksmith will charge you the tenant and if any locks need to be replaced then you are responsible for providing the office a duplicated set of keys.

Lost keys
If you have lost a set of keys which a shared tenant has a copy, then please arrange with them to make a copy of these keys if required.  For instance if you lost your front door keys but have access to the unit via rear door keys then provide another tenant within your unit has a front set of keys you do not need to make a copy unless you specifically want access to your front door.  Please note the cost of duplicating the front door key is at the tenants cost.
   
If you have lost a set of keys which were the only keys for a lock within the unit, then you are required to contact the office and we will arrange for a set of keys to be duplicated. Please note the cost of duplicating lost keys is at the tenants cost.

At the completion of the lease we expect the same number of keys handed out to be returned in full.  Failure to do so will incur fees by the tenant (s).

Some units within Glenefer Gardens have air conditioners while others do not.  The decision whether to install an air conditioner is at the discretion of the unit owner and depends on his or her plans for the unit. 

If you would like an air conditioner for your unit you have 2 options:

1) You can purchase a portable air conditioner.  Most tenants like air-conditioning in their lounge room for day-to-day living.  The advantage of having a portable air conditioner is that you can move the air-conditioner into a bedroom for those occasional hot summer nights.  You also get to keep the air conditioner should you move to another unit in the future which does not have air conditioning.

2) Enquire to the managers whether the owner would like to install an air conditioner?  Please put your request in writing to Unit 39 OR email us info@glenefer.com.au.  We we put forward your request to the owner on whether the purchase of a new air conditioner for their unit is within their budget and their future plans for the unit.  Please note however: the approximate cost for supply and fit of a split system air-conditioner is around the $2200-$2500 depending on the unit therefore it is more than likely that an increase in rent would be required.

A copy of the abridged Glenefer Gardens by-laws (bylaws/by-laws) can be downloaded below.

We are committed to ensuring that personal information is collected, used and shared in accordance with the Australian privacy laws. 

1.   Collection of Information

a.   At or before the time that personal information is collected, reasonable steps will be taken to ensure that individuals are aware of:-
i)   the identity of our organisation and how to contact us;
ii)   the fact that individuals are able to gain access to the information;
iii)   the purposes for which the information is collected;
iv)   the organisations (or the types of organisations) to which the organisation usually discloses information of that kind;
v)   any law that requires the particular information to be collected;
vi)   the consequences of failing to provide the information.
b.   Only authorised members of staff will collect personal information;
c.   Personal information will only be collected on an ‘as required’ basis;
d.   Only information that is required for real estate practice functions or activities will be collected.
e.   Information will be collected directly from the individual that it is concerning, wherever possible.  If this cannot be adhered to, all reasonable steps will be taken to ensure that the relevant individual is aware of these matters.

2.   Disclosure of Information

a.   Personal information will not be disclosed for purposes other than the primary (notified) purpose of collection unless prior written consent is obtained, unless:-
i)   The Secondary uses and disclosures of information are related to the primary purpose and the individual is likely to expect those uses and disclosures, even if they have not actually consented to them, or
ii)   Where it is necessary for law enforcement purposes or there is a belief that there is a threat to a person’s safety or health, we may need to disclose your personal information to third parties, as required by law.
b.   Personal information will not be used for the purposes of direct marketing unless specific prior written consent has been received.  For each direct marketing contact, an option will be available to not to receive further direct marketing. Sensitive information will not be used for the secondary purpose of direct marketing.

3.   Security

a.   All reasonable steps will be taken to protect the personal information held, from misuse and loss and from unauthorised access, modification or disclosure.  Document storage will be conducted by way of a locked, fire-resistant filing cabinet or safe, or on a username and password protected database, both of which can only be accessed by authorised persons.
b.   All reasonable steps will be made to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

4.   Access & Correction

a.   Access to personal information will be provided upon written request by an individual, unless:-
i)   it would pose a serious and imminent threat to life or health of any individual;
ii)   it would provide an unreasonable impact on the privacy of others;
iii)   the request is frivolous or vexatious;
iv)   the information relates to legal proceedings with the individual and would not be accessible through discovery in those proceedings;
v)   access would reveal intentions in negotiations with the individual in a way that would prejudice those negotiations;
vi)   it would be unlawful or is required or authorised under law;
vii)   it would prejudice the investigation of an unlawful activity or other law enforcement.
b.   If an individual can show that information is not accurate, complete and up to date, reasonable steps will be taken to correct it. If there is a dispute about the accuracy of information, all reasonable steps will be taken to include a statement to that effect, with the information.

Payment of Initial Deposit, Rent and Bond
Should you be approved as a potential tenant, then to secure a unit we will ask for either a holding deposit or one of two weeks rents (if you prefer).  However prior to obtaining the keys to the unit you must have paid for your first two (2) weeks in advance plus a bond equal to four (4) weeks rent.

No payments can be made at the office due to security reasons.

Payment of Rent
For the payment of rent, we prefer the rent to be paid fortnightly or monthly. 

As we do not handle cash due to security, there are three (3) options for paying rent:

• Deposit at any ANZ bank
• Internet Bank Transfer / Electronic Funds Transfer (EFT)
• Setup a recurring payment at your bank

Deposit at any ANZ bank
To deposit at ANZ bank you simply go down to the bank and fill in a deposit form and deposit the money.  The Trust Account details are BSB: 014 279 Account Number: 2828 38927.  NOTE: You must put down your unit number as a payment reference so we know who paid the money.

Always keep your deposit receipt on the left hand side of the form as proof of payment. On very rare occasions the bank may leave your unit number of your payment and make it difficult to track down which tenant made the payment.  This deposit receipt will make it easier for us to identify any missing payments.

Internet Bank Transfer / Electronic Funds Transfer (EFT)
Many tenants these days make payment over the internet using netbanking or phone banking via their mobile phone.  This is very easy to do as all you need to do is enter our BSB: 014 279 Account Number: 2828 38927 and then your bank reference.  As internet banking allows for both text and numerals we suggest you use a bank reference like GGxxx Surname, where GG stands for Glenefer Gardens and xxx is your unit number for example GG039 Edwards.  Just note that if your bank is not Westpac then the transfer may take 1 or 2 days to complete so you need to keep this in mind for paying rent on time.

Setup a recurring payment at your bank
A third and possible simplest foolproof method of paying your rent on time is to go to your bank and to arrange for a recurring payment to be made into our Trust Account.  This will ensure you rent is always paid on time and is very easy to stop when you finally leave us.