31
Information for Tenants / By-laws for Glenefer Gardens
« on: September 04, 2011, 08:33:12 AM »
A copy of the abridged Glenefer Gardens by-laws (bylaws/by-laws) can be downloaded below.
Glenefer Gardens Runcorn
Residential living in Brisbane's most liveable complex
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Glenefer is now looking very green thanks to all the rain.
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32
Information for Tenants / Office Hours and Contact Details
« on: September 04, 2011, 08:32:18 AM »
The Glenefer Gardens office is located next to Unit 39 and is clearly marked office. Although we are in and around the complex all week our office hours are generally 9am - 4pm Mon - Fri. We are also available some Saturdays depending on the volume of office work required to be processed.
We can be contacted by phone or email, however for enquiries which are non-urgent then we prefer you to email info@glenefer.com.au. This not only provides us a record of your correspondence but allows us to prioritise your request.
Our contact details are:
Glenefer Gardens Managers
Unit 39 / 30 Glenefer Street
Runcorn QLD 4113
Web www.glenefer.com.au
Email info@glenefer.com.au
Office (07) 3344 6433
Allen 0413 653 966
We can be contacted by phone or email, however for enquiries which are non-urgent then we prefer you to email info@glenefer.com.au. This not only provides us a record of your correspondence but allows us to prioritise your request.
Our contact details are:
Glenefer Gardens Managers
Unit 39 / 30 Glenefer Street
Runcorn QLD 4113
Web www.glenefer.com.au
Email info@glenefer.com.au
Office (07) 3344 6433
Allen 0413 653 966
33
Information for Tenants / Privacy Policy
« on: September 04, 2011, 08:31:06 AM »
We are committed to ensuring that personal information is collected, used and shared in accordance with the Australian privacy laws.
1. Collection of Information
a. At or before the time that personal information is collected, reasonable steps will be taken to ensure that individuals are aware of:-
i) the identity of our organisation and how to contact us;
ii) the fact that individuals are able to gain access to the information;
iii) the purposes for which the information is collected;
iv) the organisations (or the types of organisations) to which the organisation usually discloses information of that kind;
v) any law that requires the particular information to be collected;
vi) the consequences of failing to provide the information.
b. Only authorised members of staff will collect personal information;
c. Personal information will only be collected on an ‘as required’ basis;
d. Only information that is required for real estate practice functions or activities will be collected.
e. Information will be collected directly from the individual that it is concerning, wherever possible. If this cannot be adhered to, all reasonable steps will be taken to ensure that the relevant individual is aware of these matters.
2. Disclosure of Information
a. Personal information will not be disclosed for purposes other than the primary (notified) purpose of collection unless prior written consent is obtained, unless:-
i) The Secondary uses and disclosures of information are related to the primary purpose and the individual is likely to expect those uses and disclosures, even if they have not actually consented to them, or
ii) Where it is necessary for law enforcement purposes or there is a belief that there is a threat to a person’s safety or health, we may need to disclose your personal information to third parties, as required by law.
b. Personal information will not be used for the purposes of direct marketing unless specific prior written consent has been received. For each direct marketing contact, an option will be available to not to receive further direct marketing. Sensitive information will not be used for the secondary purpose of direct marketing.
3. Security
a. All reasonable steps will be taken to protect the personal information held, from misuse and loss and from unauthorised access, modification or disclosure. Document storage will be conducted by way of a locked, fire-resistant filing cabinet or safe, or on a username and password protected database, both of which can only be accessed by authorised persons.
b. All reasonable steps will be made to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
4. Access & Correction
a. Access to personal information will be provided upon written request by an individual, unless:-
i) it would pose a serious and imminent threat to life or health of any individual;
ii) it would provide an unreasonable impact on the privacy of others;
iii) the request is frivolous or vexatious;
iv) the information relates to legal proceedings with the individual and would not be accessible through discovery in those proceedings;
v) access would reveal intentions in negotiations with the individual in a way that would prejudice those negotiations;
vi) it would be unlawful or is required or authorised under law;
vii) it would prejudice the investigation of an unlawful activity or other law enforcement.
b. If an individual can show that information is not accurate, complete and up to date, reasonable steps will be taken to correct it. If there is a dispute about the accuracy of information, all reasonable steps will be taken to include a statement to that effect, with the information.
1. Collection of Information
a. At or before the time that personal information is collected, reasonable steps will be taken to ensure that individuals are aware of:-
i) the identity of our organisation and how to contact us;
ii) the fact that individuals are able to gain access to the information;
iii) the purposes for which the information is collected;
iv) the organisations (or the types of organisations) to which the organisation usually discloses information of that kind;
v) any law that requires the particular information to be collected;
vi) the consequences of failing to provide the information.
b. Only authorised members of staff will collect personal information;
c. Personal information will only be collected on an ‘as required’ basis;
d. Only information that is required for real estate practice functions or activities will be collected.
e. Information will be collected directly from the individual that it is concerning, wherever possible. If this cannot be adhered to, all reasonable steps will be taken to ensure that the relevant individual is aware of these matters.
2. Disclosure of Information
a. Personal information will not be disclosed for purposes other than the primary (notified) purpose of collection unless prior written consent is obtained, unless:-
i) The Secondary uses and disclosures of information are related to the primary purpose and the individual is likely to expect those uses and disclosures, even if they have not actually consented to them, or
ii) Where it is necessary for law enforcement purposes or there is a belief that there is a threat to a person’s safety or health, we may need to disclose your personal information to third parties, as required by law.
b. Personal information will not be used for the purposes of direct marketing unless specific prior written consent has been received. For each direct marketing contact, an option will be available to not to receive further direct marketing. Sensitive information will not be used for the secondary purpose of direct marketing.
3. Security
a. All reasonable steps will be taken to protect the personal information held, from misuse and loss and from unauthorised access, modification or disclosure. Document storage will be conducted by way of a locked, fire-resistant filing cabinet or safe, or on a username and password protected database, both of which can only be accessed by authorised persons.
b. All reasonable steps will be made to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
4. Access & Correction
a. Access to personal information will be provided upon written request by an individual, unless:-
i) it would pose a serious and imminent threat to life or health of any individual;
ii) it would provide an unreasonable impact on the privacy of others;
iii) the request is frivolous or vexatious;
iv) the information relates to legal proceedings with the individual and would not be accessible through discovery in those proceedings;
v) access would reveal intentions in negotiations with the individual in a way that would prejudice those negotiations;
vi) it would be unlawful or is required or authorised under law;
vii) it would prejudice the investigation of an unlawful activity or other law enforcement.
b. If an individual can show that information is not accurate, complete and up to date, reasonable steps will be taken to correct it. If there is a dispute about the accuracy of information, all reasonable steps will be taken to include a statement to that effect, with the information.
34
Information for Tenants / Benefits to the tenant of having an on site manager
« on: September 04, 2011, 08:23:43 AM »
As managers of Glenefer Gardens, the tenant receives the following benefits:
1 Our full attention is Glenefer Gardens ! Outside agents manage hundreds of rental properties with their main concern on filling their vacant units. Once they have filled a unit with you the tenant then you rarely hear from the outside agent again and trying to contact an outside agent and having them respond is a timely matter is often difficult and non existant. We are on site and at the complex every day. We walk pass your unit every day and can act as a second pair of eyes and ears. We can respond to any problems you may have much quicker. And as we have most likely tenanted the unit beside you, we are capable of dealing with any tenant - tenant issues should they arise.
2 We approve the majority of tenants within the complex. This means that we select the most appropriate tenants for community living within Glenefer Gardens, tenants who respect the rights of other tenants to live a quiet and peaceful life, tenants who comply with the by laws such as noise and speed, and tenants who would be suitable as our neighbours just as they are your neighbours. If we find tenants are non-compliant then we have the ability to take matters further.
3 We work in and around your unit. It is always good to know someone is looking after your unit whilst you are at work. As our work is in and around the complex we provide an extra set of eyes and ears for your unit and can alert and even act if we believe there is someting wrong with your unit. Most tenants do feel more secure living within a complex with an On Site Manager.
4 We know the area of Runcorn and surrounding suburbs well. Need to find transport, schools, a doctor or even a local pub. We have lived in this area for close to 10 years now and know the area well.
1 Our full attention is Glenefer Gardens ! Outside agents manage hundreds of rental properties with their main concern on filling their vacant units. Once they have filled a unit with you the tenant then you rarely hear from the outside agent again and trying to contact an outside agent and having them respond is a timely matter is often difficult and non existant. We are on site and at the complex every day. We walk pass your unit every day and can act as a second pair of eyes and ears. We can respond to any problems you may have much quicker. And as we have most likely tenanted the unit beside you, we are capable of dealing with any tenant - tenant issues should they arise.
2 We approve the majority of tenants within the complex. This means that we select the most appropriate tenants for community living within Glenefer Gardens, tenants who respect the rights of other tenants to live a quiet and peaceful life, tenants who comply with the by laws such as noise and speed, and tenants who would be suitable as our neighbours just as they are your neighbours. If we find tenants are non-compliant then we have the ability to take matters further.
3 We work in and around your unit. It is always good to know someone is looking after your unit whilst you are at work. As our work is in and around the complex we provide an extra set of eyes and ears for your unit and can alert and even act if we believe there is someting wrong with your unit. Most tenants do feel more secure living within a complex with an On Site Manager.
4 We know the area of Runcorn and surrounding suburbs well. Need to find transport, schools, a doctor or even a local pub. We have lived in this area for close to 10 years now and know the area well.
35
Information for Tenants / How to pay rent, bond or a deposit
« on: September 04, 2011, 08:21:30 AM »
Payment of Initial Deposit, Rent and Bond
Should you be approved as a potential tenant, then to secure a unit we will ask for either a holding deposit or one of two weeks rents (if you prefer). However prior to obtaining the keys to the unit you must have paid for your first two (2) weeks in advance plus a bond equal to four (4) weeks rent.
No payments can be made at the office due to security reasons.
Payment of Rent
For the payment of rent, we prefer the rent to be paid fortnightly or monthly.
As we do not handle cash due to security, there are three (3) options for paying rent:
Deposit at any ANZ bank
To deposit at ANZ bank you simply go down to the bank and fill in a deposit form and deposit the money. The Trust Account details are BSB: 014 279 Account Number: 2828 38927. NOTE: You must put down your unit number as a payment reference so we know who paid the money.
Always keep your deposit receipt on the left hand side of the form as proof of payment. On very rare occasions the bank may leave your unit number of your payment and make it difficult to track down which tenant made the payment. This deposit receipt will make it easier for us to identify any missing payments.
Internet Bank Transfer / Electronic Funds Transfer (EFT)
Many tenants these days make payment over the internet using netbanking or phone banking via their mobile phone. This is very easy to do as all you need to do is enter our BSB: 014 279 Account Number: 2828 38927 and then your bank reference. As internet banking allows for both text and numerals we suggest you use a bank reference like GGxxx Surname, where GG stands for Glenefer Gardens and xxx is your unit number for example GG039 Edwards. Just note that if your bank is not Westpac then the transfer may take 1 or 2 days to complete so you need to keep this in mind for paying rent on time.
Setup a recurring payment at your bank
A third and possible simplest foolproof method of paying your rent on time is to go to your bank and to arrange for a recurring payment to be made into our Trust Account. This will ensure you rent is always paid on time and is very easy to stop when you finally leave us.
Should you be approved as a potential tenant, then to secure a unit we will ask for either a holding deposit or one of two weeks rents (if you prefer). However prior to obtaining the keys to the unit you must have paid for your first two (2) weeks in advance plus a bond equal to four (4) weeks rent.
No payments can be made at the office due to security reasons.
Payment of Rent
For the payment of rent, we prefer the rent to be paid fortnightly or monthly.
As we do not handle cash due to security, there are three (3) options for paying rent:
- Deposit at any ANZ bank
- Internet Bank Transfer / Electronic Funds Transfer (EFT)
- Setup a recurring payment at your bank
Deposit at any ANZ bank
To deposit at ANZ bank you simply go down to the bank and fill in a deposit form and deposit the money. The Trust Account details are BSB: 014 279 Account Number: 2828 38927. NOTE: You must put down your unit number as a payment reference so we know who paid the money.
Always keep your deposit receipt on the left hand side of the form as proof of payment. On very rare occasions the bank may leave your unit number of your payment and make it difficult to track down which tenant made the payment. This deposit receipt will make it easier for us to identify any missing payments.
Internet Bank Transfer / Electronic Funds Transfer (EFT)
Many tenants these days make payment over the internet using netbanking or phone banking via their mobile phone. This is very easy to do as all you need to do is enter our BSB: 014 279 Account Number: 2828 38927 and then your bank reference. As internet banking allows for both text and numerals we suggest you use a bank reference like GGxxx Surname, where GG stands for Glenefer Gardens and xxx is your unit number for example GG039 Edwards. Just note that if your bank is not Westpac then the transfer may take 1 or 2 days to complete so you need to keep this in mind for paying rent on time.
Setup a recurring payment at your bank
A third and possible simplest foolproof method of paying your rent on time is to go to your bank and to arrange for a recurring payment to be made into our Trust Account. This will ensure you rent is always paid on time and is very easy to stop when you finally leave us.
36
How to use and find Glenefer Gardens information on this website / How to find information
« on: September 04, 2011, 08:16:05 AM »
Want to know more about Glenefer Gardnes in Runcorn Brisbane where we have beautiful 2 bedroom villas and 3 bedroom townhouses for rent.
Finding information on this forum is very easy. Most information has been categorised into a logical section so it should be easy to find. As an example if you are a current tenant and you would like to know how to pay rent then under the Information for Tenants you should find the information you are looking for.
However if you cannot find the information then you can use our search feature. Simply click inside the search textbox if the upper right corner OR select Search from the top menu and enter your search query.
As an example if you would like to find out how to pay the rent, simply search "pay rent" without the quotes.
If you are an owner we have some additional boards you can access which have information relevant to an owner. Please contact Troy or Davina for a login and password to access this information.
Finding information on this forum is very easy. Most information has been categorised into a logical section so it should be easy to find. As an example if you are a current tenant and you would like to know how to pay rent then under the Information for Tenants you should find the information you are looking for.
However if you cannot find the information then you can use our search feature. Simply click inside the search textbox if the upper right corner OR select Search from the top menu and enter your search query.
As an example if you would like to find out how to pay the rent, simply search "pay rent" without the quotes.
If you are an owner we have some additional boards you can access which have information relevant to an owner. Please contact Troy or Davina for a login and password to access this information.
37
Glenefer Gardens Overview / Pictures of Glenefer Gardens
« on: September 04, 2011, 08:06:08 AM »
Click on the images below to see our beautiful Glenefer Gardens. If you want to see more then we have around 190 photos which you may view - simply goto this directory.
38
Units for Rent at Glenefer Gardens / Who do I contact ?
« on: August 30, 2011, 11:19:59 AM »
The easist way to contact Glenefer Gardens is to email info@glenefer.com.au any time.
Email is by far the best method of contact as sometimes we are busy doing maintenance or mowing the complex in which case we cannot hear the mobile. However if you would likt to ring then please ring Allen on (07) 3344 6433 or 0413 653 966 between 9 am - 4:00 pm Monday to Friday.
Email is by far the best method of contact as sometimes we are busy doing maintenance or mowing the complex in which case we cannot hear the mobile. However if you would likt to ring then please ring Allen on (07) 3344 6433 or 0413 653 966 between 9 am - 4:00 pm Monday to Friday.
39
Units for Rent at Glenefer Gardens / 2 and 3 Bedroom Units for Rent
« on: August 11, 2011, 09:52:33 AM »
If we have units available for rent then we advertise them on several websites including realestate.com.au. Click the link below to see whether we have any current units.
Click here to see current units available at Glenefer Gardens in Runcorn
We are always on the lookout for great tenants to rent either our 2 bedroom lowset villa units or 3 bedroom highset townhouse units.
If you are interested and willing to wait you can send an email to info@glenefer.com.au and tell us what you are looking for (2 or 3), how many people and when you need the unit by. You can also complete an application pack and be pre-approved for when our next unit becomes available. Units do not last long at Glenefer.
Occasionally we advertise our units on the below websites, but please act quickly as they are often snapped up the day we list.
Click here to see current units available at Glenefer Gardens in Runcorn
We are always on the lookout for great tenants to rent either our 2 bedroom lowset villa units or 3 bedroom highset townhouse units.
If you are interested and willing to wait you can send an email to info@glenefer.com.au and tell us what you are looking for (2 or 3), how many people and when you need the unit by. You can also complete an application pack and be pre-approved for when our next unit becomes available. Units do not last long at Glenefer.
Occasionally we advertise our units on the below websites, but please act quickly as they are often snapped up the day we list.
40
Glenefer Gardens Overview / Welcome to Glenefer Gardens Runcorn Brisbane
« on: August 10, 2011, 10:03:16 PM »
Glenefer Gardens is located in Runcorn on Brisbane's southside. Situated just 18km south of Brisbane's CBD, Glenefer Gardens, as the name suggests, has an abundance of beautiful, well established gardens and grassed areas. It is close to all amentities most being within walking distance including train and bus.
Within a 5-10km radius:-
* 7 Primary Schools (both state and private)
* 2 High Schools
* Train Stations
* Bus Services
* 5 Shopping Centres
* Medical Centres
* Child Care Centres
* Parks & Playgrounds
* Sports & Recreation Groups
* Restaurants & Hotels
* Heated Council Swimming Pool
With all these benefits, together with the location - so close to Brisbane's CBD, but only 45 minutes from the beautiful Gold Coast, the grass really can be greener on both sides at Glenefer Gardens.
Within a 5-10km radius:-
* 7 Primary Schools (both state and private)
* 2 High Schools
* Train Stations
* Bus Services
* 5 Shopping Centres
* Medical Centres
* Child Care Centres
* Parks & Playgrounds
* Sports & Recreation Groups
* Restaurants & Hotels
* Heated Council Swimming Pool
With all these benefits, together with the location - so close to Brisbane's CBD, but only 45 minutes from the beautiful Gold Coast, the grass really can be greener on both sides at Glenefer Gardens.