Glenefer Gardens Runcorn

At Glenefer we have quite a few fruit trees in and around the complex including:

• mango trees - near Unit 61 & 80
• peach tree - near Unit 101
• paw paw trees- near Unit 20 & 38
• passionfruit vines - various locations
• cherry tomatos - various locations
• lemon trees - near Unit 102
• macadamia tree - near Unit 38

The trick is to know when they are in season as the fruit goes quick

Over time we intend to develop a booklet for each unit which contain all sorts of information in relation to your specific unit, like the exact location of your water box, and internal power box, how to service your hot water system etc.

This will take some time.

All properties require regular maintenance.  Most outside agents simply call for a professional when maintenance is required to your property.  Unfortunately this attracts a professional maintenance cost to the owner. We can diagnose most maintenance problems prior to calling out a professional thereby saving costly call-out-fees.

We carry out a range of out non-licensed simple repairs such as plumbing and building maintenance at a fraction of the cost.  As an example, we routinely replace leaking tap washers at a charge of $33 versus $99.  We recently replaced several old cracked toilet cisterns at a fee of $190 versus $340 supply and fit. 

Every now and then we get a tenant stating that their hot water system does not appear to have as much hot water as when they first moved in.  This is because over time the hot water system fills with air and therefore reduces the volume of water which can be heated. 

To correct this problem the hot water system has a release valve which must be pressed up to release the air (known as prime the hws).  We can show you how to release the air within your hot water system however it is very easy to do.  Locate the hot water system which is at the back of your unit.  There is a valve (metal switch) at the top of the hot water system which can be flicked on.  Once you do this you will hear the hot water system filling with water and therefore pushing the air caught in the system out.  Soon water (and most likely hot water) will pour out of the top near the valve switch.  This means the hot water system is now filled.  You can now turn off the valve and the hot water system should be good for another 3 - 6 months.

Glenefer Gardens uses large industrial bins at the front of the complex. 

For general waste we have 2 large industrial bins for Units 1 - 40 in Stage 1 and 4 large industrial bins for Units 41 - 99.   These bins are emptied twice weekly (Mondays and Thursdays). 

For recycle waste we have 2 large industrial bins for Units 1 - 40 in Stage 1 and 2 large industrial bins for Units 41 - 99.   These bins are emptied each week on a Tuesday. 

Please note: If you find one bin full then please place your rubbish in the next bin and not on the ground.  Should all the bins be full then please take your rubbish to the alterative rubbish collection point.  Very rarely are Glenefer Gardens bins totally full.

Recycle bins are used for:

• Paper Recycling Items
• Cardboard Recycling Items
• Glass Recycling Items
• Metal Recycling Items
• Plastic Recycling Items

For inforamation visit http://www.brisbane.qld.gov.au/environment-waste/recycling/recycling-list/index.htm
or refer to the attachment.

Keys Provided
Upon a new lease we will provide a full set of keys to every lockable lock within the unit, PLUS one (1) set of front keys to each tenant listed on the bond form.  It is then the tenants responsibility to arrange for the cutting of keys (key duplication) should the remaining tenants want to be able to lock any other lock besides the front door.  We take a photocopy of the keys provided at the commencement of any tenancy and expect the same number of keys to be returned at the completion of a tenancy.  Failure to do so will incur fees by the tenant (s).  Bunnings provide a cheap key cutting service at around $2.50 per key 

To avoid the situation of lost keys or keys locked inside your unit it is always a good idea to have a spare set of keys to your unit cut (duplicated) and left with close friends or relatives should such a situation arise.  You may be supprised but locking keys inside your unit or losing your front door keys is quite common and usually occurs at the most inconvenient times (ie after a late night out). A locksmith will charge between $80 and $200 depending on the day and time so be proactive and have spare keys organised.

Keys locked inside unit
If you do lock your keys inside the unit then the following process should be followed:

• If you share your unit with multiple tenants then contact the tenant to arrange for them to open the unit.
• If you have left a spare set of keys with close friends or relatives then contact them and pickup the spare keys.
• If the Glenefer Gardens office is attended then come down and pick up a set of spare keys
• Arrange for a locksmith at tenants cost to gain entry to your unit.

Please note that if we are in the office then we are more that happy to provide you a spare set of keys to your unit which must be used to open the unit and then returned immediately. However if the office is unattended OR we happen to be away for the weekend (short stay) and cannot return to the office then you will need to seek another option provided in the above list OR call a locksmith below.  Just like any other real estate office, we are not a 24 hour service ! 

If you do not share your unit with other tenants, have not left a spare set of keys with friends and you find yourself without keys to your unit outside office hours the you may need to ring a locksmith to arrange entry.  The locksmith will charge you the tenant and if any locks need to be replaced then you are responsible for providing the office a duplicated set of keys.

Lost keys
If you have lost a set of keys which a shared tenant has a copy, then please arrange with them to make a copy of these keys if required.  For instance if you lost your front door keys but have access to the unit via rear door keys then provide another tenant within your unit has a front set of keys you do not need to make a copy unless you specifically want access to your front door.  Please note the cost of duplicating the front door key is at the tenants cost.
   
If you have lost a set of keys which were the only keys for a lock within the unit, then you are required to contact the office and we will arrange for a set of keys to be duplicated. Please note the cost of duplicating lost keys is at the tenants cost.

At the completion of the lease we expect the same number of keys handed out to be returned in full.  Failure to do so will incur fees by the tenant (s).

Some units within Glenefer Gardens have air conditioners while others do not.  The decision whether to install an air conditioner is at the discretion of the unit owner and depends on his or her plans for the unit. 

If you would like an air conditioner for your unit you have 2 options:

1) You can purchase a portable air conditioner.  Most tenants like air-conditioning in their lounge room for day-to-day living.  The advantage of having a portable air conditioner is that you can move the air-conditioner into a bedroom for those occasional hot summer nights.  You also get to keep the air conditioner should you move to another unit in the future which does not have air conditioning.

2) Enquire to the managers whether the owner would like to install an air conditioner?  Please put your request in writing to Unit 39 OR email us info@glenefer.com.au.  We we put forward your request to the owner on whether the purchase of a new air conditioner for their unit is within their budget and their future plans for the unit.  Please note however: the approximate cost for supply and fit of a split system air-conditioner is around the $2200-$2500 depending on the unit therefore it is more than likely that an increase in rent would be required.

A copy of the abridged Glenefer Gardens by-laws (bylaws/by-laws) can be downloaded below.